Privacy Policy
satsport Data Protection

Section 1

Information We Collect

satsport collects personal data from players in Bangladesh through several channels — directly when you register an account, indirectly through your use of our platform, and in some cases from third-party services such as payment processors. The categories of personal data we collect are described below.

1.1 Data You Provide Directly

1. Registration data: Full legal name, date of birth, residential address (including division, district, and postal area within Bangladesh), email address, and mobile phone number.
2. Identity verification data: Copies of government-issued identification such as your National Identity Card (NID), passport, or driving licence; proof of address documents; and, where required for enhanced due diligence, source-of-funds documentation.
3. Payment data: Mobile wallet numbers associated with bKash, Nagad, Rocket, or Upay accounts; card details (card number, expiry, cardholder name) for Visa and Mastercard transactions. Full card numbers are never stored on our servers — card processing is handled by PCI-DSS compliant third-party processors.
4. Communications data: Messages, emails, and live chat transcripts exchanged with our support team at support@satsport, including any attachments or screenshots you provide.
5. Responsible gaming data: Self-exclusion requests, deposit limit preferences, cooling-off period requests, and any disclosures you make to our support team regarding problem gambling.

1.2 Data Collected Automatically

1. Device and browser data: IP address, browser type and version, operating system, device type and model, screen resolution, and preferred language settings.
2. Usage data: Pages visited, time spent on each page, games played, bet amounts, bet history, win/loss records, session duration, clicks, and navigation paths.
3. Location data: Approximate geographic location derived from your IP address, used to ensure compliance with jurisdictional access rules and to tailor the Bangladesh-market experience.
4. Cookie and tracking data: Data collected via cookies, web beacons, and similar technologies as described in Section 5 of this Policy.

1.3 Data from Third Parties

1. Payment processors: Transaction confirmation data, payment status, and fraud-screening signals provided by bKash, Nagad, Rocket, Visa, Mastercard, and other payment partners.
2. Identity verification providers: Responses from third-party Know Your Customer (KYC) services used to verify identity documents and cross-check against sanctions or PEP (Politically Exposed Person) lists.
3. Fraud and security services: Risk scores and device fingerprinting data from third-party fraud detection tools used to protect the platform and its players.

Section 2

How We Use Your Data

satsport uses the personal data it collects for specific, clearly defined purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. Below are the primary purposes for which we process your personal information:

1. Account management: To create, maintain, and manage your player account on satsport; to verify your identity and age; to process account changes; and to communicate important account-related notifications.
2. Service delivery: To provide access to casino games, sports betting markets, live dealer tables, and all other products and features available on the satsport platform.
3. Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Visa, Mastercard, and other supported payment methods; to verify transaction legitimacy; and to manage payment disputes.
4. Legal compliance: To comply with applicable anti-money-laundering (AML) obligations, Know Your Customer (KYC) requirements, and other legal or regulatory duties applicable to online gaming services operating in or serving the Bangladesh market.
5. Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, bonus abuse, account takeovers, and other security threats to the platform or to individual players.
6. Responsible gaming: To monitor playing patterns that may indicate problem gambling behaviour; to enforce self-exclusion and deposit limit settings; and to provide timely support interventions where appropriate.
7. Customer support: To respond to enquiries, complaints, and support requests submitted via email or live chat; to investigate and resolve disputes.
8. Marketing communications: To send promotional offers, bonus notifications, and news about satsport products to players who have given explicit consent to receive such communications. Players may opt out at any time.
9. Platform improvement: To analyse aggregated usage data, identify trends, fix technical issues, improve game performance, and enhance the overall player experience on satsport.
10. Legal proceedings: To establish, exercise, or defend legal claims arising in connection with your use of the platform.

satsport will never sell your personal data to third parties for their own marketing purposes. Your data is shared only as described in Section 4 of this Privacy Policy and only to the extent necessary to fulfil the purposes listed above.

Section 3

Legal Basis for Processing

Every processing activity carried out by satsport is grounded in a recognised legal basis. The following table summarises the primary legal bases we rely on for different categories of data processing:

Where we rely on legitimate interests as a legal basis, we conduct a balancing test to ensure that our interests do not override your fundamental rights and freedoms. Where we rely on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Section 4

Data Sharing and Disclosure

satsport does not sell, rent, or trade your personal data to third parties. We share your information only in the circumstances described below, and only to the extent strictly necessary for the stated purpose:

1. Payment service providers: We share transaction data with bKash, Nagad, Rocket, Upay, Visa, Mastercard, SureCash, and Tap as required to process your deposits and withdrawals. These providers act as independent data controllers in respect of payment processing and are subject to their own privacy policies.
2. KYC and identity verification providers: We share identity document data with accredited third-party KYC service providers to fulfil our age and identity verification obligations. These providers are bound by strict contractual data protection obligations.
3. Fraud prevention and security partners: We share device fingerprinting and behavioural signals with fraud detection services to protect the platform against account fraud, bonus abuse, and money laundering. Such sharing is limited to the minimum data necessary.
4. Game providers: When you play a game on satsport, your game session data is shared with the relevant game studio (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, or Microgaming) to operate the game and maintain game integrity. These studios do not receive your full identity or financial data.
5. Legal authorities: We may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other government authorities where we are legally required to do so, or where we determine in good faith that disclosure is necessary to prevent serious harm or illegal activity.
6. Business transfers: In the event that satsport undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and any material changes to how your data is handled.
7. Professional advisors: We may share your data with legal counsel, auditors, or accountants on a strictly confidential, need-to-know basis in connection with compliance, dispute resolution, or corporate governance.

Section 5

Cookies and Tracking

satsport uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your session security, and improve your experience as a player. A cookie is a small text file placed on your device by your browser when you visit a website. The types of cookies we use are described below:

You can manage your cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies, though disabling strictly necessary cookies may prevent certain parts of satsport from functioning correctly. For mobile users in Bangladesh accessing satsport via bKash- or Nagad-linked browsers, cookie behaviour may vary depending on the browser application used.

In addition to cookies, satsport may use web beacons (small transparent images) and local storage to support session management and analytics. These technologies operate alongside cookies and are subject to the same preferences you set via your browser.

Section 6

Data Retention

satsport retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or compliance obligations. The following retention periods apply:

When personal data is no longer required, satsport deletes or anonymises it in a secure manner. Where full deletion is not immediately possible due to backup or archival systems, the data is isolated and protected from any further active processing until deletion can be completed.

For dormant accounts — accounts with no login or transaction activity for 12 consecutive months — satsport will contact you at your registered email address before initiating any account closure or data archival process, giving you the opportunity to reactivate your account if you wish.

Section 7

Your Privacy Rights

As a player on satsport, you hold a number of rights in relation to the personal data we hold about you. satsport respects these rights and has processes in place to handle requests promptly and transparently. Your rights are as follows:

1. Right of access: You have the right to request a copy of the personal data satsport holds about you, along with information about how it is being used. We will respond to access requests within 30 days of receipt.
2. Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update basic account details directly through your account settings, or contact support@satsport for more complex corrections.
3. Right to erasure: You may request that satsport delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose it was collected. Note that erasure requests may be declined where retention is required by law (e.g., AML obligations) or where data is needed to defend a legal claim.
4. Right to restrict processing: You can ask us to restrict the processing of your personal data in certain situations — for example, while a dispute about data accuracy is being resolved.
5. Right to data portability: Where processing is based on your consent or on a contract, you have the right to receive a copy of the personal data you provided to us in a structured, commonly used, machine-readable format.
6. Right to object: You have the right to object to processing carried out on the basis of legitimate interests. You may also object to direct marketing at any time by contacting support@satsport or clicking the unsubscribe link in any marketing email.
7. Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

To exercise any of the rights listed above, please contact us in writing at support@satsport, clearly identifying yourself (your full name and registered email address) and the specific right you wish to exercise. We will acknowledge your request within 5 business days and respond fully within 30 calendar days. Where a request is particularly complex, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

Section 8

Data Security

Protecting your personal data is a core operational priority at satsport. We implement a layered security architecture combining technical controls, procedural safeguards, and staff training to minimise the risk of unauthorised access, disclosure, alteration, or destruction of player data.

1. Encryption in transit: All data transmitted between your browser or mobile application and satsport is encrypted using TLS 1.2 or higher. The padlock icon in your browser address bar confirms an active encrypted connection.
2. Encryption at rest: Sensitive data stored in our databases — including identity documents and payment records — is encrypted at rest using AES-256 encryption.
3. Access controls: Access to player personal data is restricted to authorised satsport staff on a strict need-to-know basis. All internal access is logged, audited, and subject to role-based permission controls.
4. Password security: Player passwords are stored as salted cryptographic hashes — they are never stored in plain text and cannot be recovered or read by satsport staff.
5. Network security: Our platform infrastructure is protected by firewalls, intrusion detection systems, and DDoS mitigation services. Regular vulnerability assessments and penetration tests are conducted by independent security specialists.
6. Incident response: satsport maintains a documented data breach response procedure. In the event of a confirmed breach affecting your personal data, we will notify affected players promptly and take immediate remedial action.

Despite these measures, no internet-based platform can guarantee absolute security. We strongly encourage players to use strong, unique passwords for their satsport accounts, to avoid sharing login credentials, and to contact support@satsport immediately if they suspect any unauthorised access to their account.

Section 9

Third-Party Services

The satsport platform integrates with a number of third-party services to deliver its full range of features. These third parties may process some of your personal data in the course of providing their services to us. satsport selects third-party partners carefully and requires them to maintain appropriate data protection standards through contractual obligations.

1. Game studios: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other certified game providers operate their own game servers and may receive session-level data (such as bet amounts, game outcomes, and player session IDs) to operate the game and calculate payouts. These studios are independently certified by gaming labs and maintain their own privacy standards.
2. Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, SureCash, and Tap process your payment transactions as independent data controllers. Their handling of your financial data is governed by their respective privacy policies.
3. Analytics providers: We may use anonymised analytics tools to measure platform performance. These tools receive aggregated, de-identified data only — no personal identifiers are shared with analytics providers.
4. Customer support tools: Our live chat and ticketing system may be operated by a third-party support platform. Support conversations are stored within that platform subject to appropriate data processing agreements.

satsport is not responsible for the privacy practices of third-party services operating as independent data controllers. We encourage players to review the privacy policies of bKash, Nagad, Rocket, and other payment partners directly, particularly in relation to how those services handle your financial data.

Links or references to third-party services on the satsport platform do not constitute an endorsement of those services or their privacy practices. satsport has no control over and assumes no responsibility for the privacy policies or practices of any third-party site or service outside our platform.

Section 10

Policy Updates

satsport reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable legal and regulatory obligations. The most current version of this Privacy Policy will always be available at satsport/privacy-policy.

When we make material changes to this Policy — for example, changes affecting the categories of data we collect, the purposes for which we use it, or the rights available to you — we will notify registered players via their registered email address at least 7 days before the updated Policy takes effect. Minor changes such as typographical corrections, clarifications, or updates to reflect new payment method integrations may be published without individual advance notification.

The effective date at the top of this document will be updated each time a new version is published. We encourage you to review this Policy periodically. Continued use of satsport following the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you must stop using the platform and contact support@satsport to request account closure.